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Customer Service Training
Program Objectives
Could your business use a little more "service" in" "Customer Service"? We have all experienced a time when we did not feel that a Customer Service Representative actually wanted to help. What if your customers received the service you both expect every time the phone rang?
Customer care company training can be improved by finding the right person for the job. There are certain behaviors and motivators that describe the actions we seek from such representatives and these qualities can be found by using DISC and motivator assessments. Hire the right person to service the needs of your clients and business.
· How to handle irate customers.
· How to keep an unsatisfied client.
· How to identify callers based on the interaction.
Customer Service Training